FAQs
What are the delivery and payment terms?
We offer delivery by courier or delivery service of your choice. Payment can be made online or in cash on receipt of goods.
Do you have a warranty on your products?
Yes, all of our products have a manufacturer's warranty. We also provide the option to return or exchange goods within a certain period of time after purchase.
How often is the product range updated?
We are constantly updating our range and adding new products. Keep an eye on our news and promotions to keep up to date with all changes.
Can I return an item if it doesn't fit me?
Yes, you can return an item within a certain time frame if it does not meet your expectations. Contact us for return instructions.
Do you have loyalty programmes or discounts for regular customers?
Yes, we offer a loyalty programme for our regular customers, which allows you to accumulate bonuses or receive discounts on your next purchases.
How quickly can I expect delivery of my order?
Delivery time depends on your location and the shipping method you choose. We usually try to deliver your order within 3-5 business days.
How do I contact your customer service team?
Our support team is available via email, phone or chat on the website. We are available to answer all your questions and help with any problems you may have.
Can I track the status of my order?
Yes, after placing your order you will receive a notification with a tracking number that will allow you to track the delivery status of your order.
What if the product arrived damaged?
If you find damage when you receive the goods, please contact us to resolve the situation. We care about the quality of our goods and are ready to help.
Can I order an item that is temporarily out of stock?
You can leave a request for an item that is currently out of stock and we will notify you when it is back in stock.
